Below are frequently asked questions regarding Truestrikeinstall’s access control systems, smart lock installation, and customized services.
1. What services does Truestrikeinstall provide?
Truestrikeinstall provides installation and technical services for access control systems, smart locks, and secure access equipment.
Services include:
Access control system installation;
Smart lock installation;
Equipment configuration;
Installation solution consultation;
Customized technical support.
We tailor our service solutions to meet the specific needs of our clients.
2. Does Truestrikeinstall sell physical products?
No.
Truestrikeinstall does not sell stock inventory or provide standard product delivery services.
We primarily provide installation, configuration, and technical services based on client requirements.
If a project requires specific equipment, this will be confirmed based on client needs and project specifics.
3. How do I book a service?
You can contact us via the following method:
Email:
access@truestrikeinstall.com
Please provide:
A description of your service needs;
Installation location details;
Information on current access control or lock systems;
Desired features or functionality.
Upon receiving your information, we will verify your requirements and arrange the subsequent service process.
4. What are the payment methods?
Truestrikeinstall operates on a one-time payment basis.
Each payment corresponds to a specific service project or installation requirement.
We do not offer:
Automatic renewals;
Monthly subscriptions;
Membership plans.
If additional services are required, a new confirmation and payment will be necessary.
5. How is the service delivered?
Our services are delivered on-site by appointment.
Service process:
Client submits requirements;
Service scope is confirmed;
Service time is scheduled;
On-site installation or technical service is performed at the agreed time;
Service completion is confirmed.
As this is an on-site service, it does not involve shipping or logistics tracking numbers.
6. How long does the service take to complete?
The duration depends on the project’s complexity and the installation environment.
Typically:
Initial requirement confirmation: Usually completed within 1–3 business days of payment;
Service scheduling: Usually completed within 3–14 business days of requirement confirmation;
On-site service duration: Typically 2–8 hours, depending on project complexity.
Complex projects may require more time; we will communicate this to the client in advance.
7. Can I cancel a scheduled service?
If the service has not yet commenced, clients may contact us via email to request an adjustment or cancellation of the appointment. If the process has already begun—including:
Technical plan development;
Installation preparation;
On-site service;
Customized configuration;
—refund or cancellation requests will be reviewed based on the specific progress of the service.
For detailed rules, please refer to:
Refund & Returns Policy
8. Are refunds available?
Refund requests are reviewed based on the status of the service.
Due to the nature of our services—which involve manual scheduling and customization:
Completed services are generally not eligible for a refund;
Customized services where work has already commenced may not be eligible for a full refund.
Please contact us to confirm details regarding your specific situation.
9. Is an installation address required?
Yes.
To arrange on-site service, the customer must provide accurate information regarding the installation location.
The customer must also ensure that service personnel have proper access to the installation area.
10. Do you accommodate customization requests?
Yes.
Truestrikeinstall provides personalized service plans based on the customer’s site environment and usage requirements.
Different projects may involve varying installation methods and technical specifications.
11. How can I contact Truestrikeinstall?
You can contact us via the following methods:
Email:
access@truestrikeinstall.com
Address:
Acámbaro No. 459 Ciudad Industrial
36541 Irapuato, Gto.
If you have specific installation requirements, please feel free to contact us, and we will provide further information tailored to your situation.