Thank you for choosing Truestrikeinstall.
This Refund and Return Policy applies to customers who contact us or purchase services via the website www.truestrikeinstall.com.
Truestrikeinstall provides access control system and smart lock installation, configuration, and customized technical services to customers in the United States and Europe.
1. Nature of Services
Truestrikeinstall provides one-time customized services rather than the sale of physical goods.
Our services include, but are not limited to:
Access control system installation services;
Smart lock installation and configuration;
Technical consultation;
Customized installation solutions tailored to customer needs.
This website does not sell inventory items or provide physical product shipping; therefore, no logistics tracking numbers are generated.
2. One-Time Purchase Terms
All fees paid to Truestrikeinstall are for one-time purchases:
Each payment corresponds to a specific service request, project plan, or technical service session;
Services are not subscription-based;
No automatic recurring charges are generated;
Customers must re-confirm and make a new payment if additional services are required.
3. Refund Eligibility
Given the nature of access control installation services—which involve labor scheduling, technical preparation, and customization—refund requests are reviewed based on the service’s execution status.
Customers may apply for a refund under the following circumstances:
Service Has Not Yet Begun:
If Truestrikeinstall has not yet initiated any technical preparation, solution planning, appointment scheduling, or service execution, the customer may submit a refund request.
Service Has Already Begun:
If any of the following have occurred:
Development of a customer-specific solution has started;
Technical consultation has taken place;
An installation time has been scheduled;
Remote configuration or technical support has commenced;
Digital materials or electronically delivered content have been provided;
…then the associated fees may not be fully refundable.
4. Refund Rules for Digital Content and Electronic Delivery
Some services may include content delivered in digital format, such as:
Technical documents;
Configuration instructions;
Installation guides;
Electronic solution documents;
Other digital service content.
Due to the nature of digital content—which is delivered instantly—there is no physical shipping or return of tangible goods involved. In accordance with applicable European consumer protection regulations:
“Once the delivery of digital content has commenced, the user waives the right to a 14-day ‘no-questions-asked’ return.”
Before the provision of digital content begins, customers will be required to explicitly consent to the immediate commencement of delivery and acknowledge that they will no longer have a 14-day right of withdrawal once digital delivery has started.
For US customers, refunds for digital services will be processed in accordance with the order confirmation, this policy, and applicable consumer protection laws.
5. Situations Where Refunds Are Not Accepted
The following situations generally do not qualify for a refund:
Customer changes their personal requirements;
Customer fails to provide accurate installation information;
Customer is unable to provide necessary installation permissions;
Service cannot be completed due to reasons attributable to the customer;
Installation, configuration, or customization services that have already been completed;
Digital content that has been delivered and put into use.
This policy does not limit any non-excludable rights consumers have under the law.
6. Refund Application Process
To request a refund, please contact us via the following method:
Email:
access@truestrikeinstall.com
Please provide:
Customer name;
Payment information;
Service order details;
Reason for the refund request.
We will review the complete application upon receipt and determine the outcome based on the service progress and applicable laws.
7. Refund Processing Time
If the refund request is approved:
The refund will be returned to the customer’s original payment method;
Processing by the bank or payment provider may take approximately 5–10 business days;
The actual time for funds to appear in the account may vary depending on the customer’s bank or payment provider.
8. Return Policy Details
As Truestrikeinstall does not sell physical goods:
No physical product return service is provided;
There are no processes for the return shipment, delivery, or logistics of goods.
If the customer has purchased services or digitally delivered content, the matter will be handled in accordance with this refund policy.
9. Contact Information
Email:
access@truestrikeinstall.com
Address:
Acámbaro No. 459 Ciudad Industrial
36541 Irapuato, Gto.