This policy applies to customers who place orders and pay service fees via www.truestrikeinstall.com.
Truestrikeinstall provides installation, configuration, and customized technical services for access control systems and smart door locks to customers in the United States and Europe.
1. Service Delivery Method
Truestrikeinstall provides on-site manual services; we do not sell physical products or provide product shipping/delivery.
All services are completed through the following steps:
Scheduling on-site installation services;
Providing technical solutions based on customer requirements;
Performing on-site installation, commissioning, or configuration of access control equipment;
Completing the service items confirmed by the customer.
As services are fulfilled on-site, no logistics tracking numbers or courier delivery information will be generated.
2. Service Scheduling Process
After the customer completes payment, Truestrikeinstall will confirm the details using the contact information provided.
The service process is as follows:
Step 1: Requirement Confirmation
Customers are required to provide:
Installation location details;
Details of existing access control or door lock systems;
Required functional specifications;
Information regarding the installation environment.
Step 2: Service Scheduling
Once both parties confirm the service details, a specific service time will be arranged.
Scheduling information includes:
Service date;
Service start time;
Estimated service duration;
Scope of service.
Step 3: On-site Service Execution
Technicians will provide on-site installation or technical services at the scheduled time.
3. Service Timing
Generally:
Initial requirement confirmation: Usually completed within 1–3 business days of payment;
Service scheduling: Usually completed within 3–14 business days of requirement confirmation;
On-site service duration: Typically 2–8 hours, depending on project complexity.
Specific service times may be adjusted based on the following factors:
Installation environment;
Technical complexity;
Customer location;
Equipment compatibility;
Customer’s on-site preparation status.
Truestrikeinstall will communicate with the customer in advance if the scheduled time needs to be adjusted.
4. One-time Purchase Policy
All service fees are one-time charges:
Each payment corresponds to a single, independent service project;
Services are not part of a membership program;
Services are not part of a subscription plan;
No automatic recurring charges will be generated.
If a customer requires a new installation project or additional services, the service details must be re-confirmed, and a new payment must be made. 5. Client Cooperation Requirements
To ensure the service is completed as scheduled, the client is required to:
Provide an accurate service address;
Ensure technicians have access to the installation area;
Provide necessary equipment information;
Specify any special installation requirements in advance.
If the service is delayed due to reasons attributable to the client—such as inability to access the site, incorrect information, or site conditions failing to meet requirements—the service schedule may be rearranged.
6. Service Completion Confirmation
Upon completion of the service, the client may confirm:
Whether the installation work is finished;
Whether the system has been configured as agreed;
Whether the service provided matches the order description.
Once the client confirms completion, the order is considered fully delivered.
7. Logistics and Return Policy
As Truestrikeinstall provides manual installation and technical services:
No physical goods are transported;
No logistics or delivery services are provided;
No product return process applies.
In cases involving electronic files, technical documentation, or digital deliverables, the website’s refund policy and relevant consumer protection laws shall apply.
8. Limitations on Service Scope
Truestrikeinstall will make reasonable efforts to complete the service as agreed.
However, the following factors may affect the service outcome:
Limitations imposed by third-party equipment manufacturers;
Compatibility issues with existing systems;
Network, power, or infrastructure issues;
Incomplete information provided by the client.
Should any of the above situations arise, we will communicate with the client promptly to discuss solutions.
9. Contact Information
Email:
access@truestrikeinstall.com
Address:
Acámbaro No. 459 Ciudad Industrial
36541 Irapuato, Gto.