This Privacy Policy applies to the website:
www.truestrikeinstall.com
as well as to information submitted, service inquiries, appointment requests, and payment transactions made through the site.
This website is operated by Truestrikeinstall.
For the purposes of this Privacy Policy:
Data Controller:
www.truestrikeinstall.com
Responsible for determining how customers’ personal data is collected, used, and protected.
1. Information We Collect
To provide access control systems, smart lock installation, and customized technical services, we may collect the following personal information:
Contact Information
Including:
Name;
Email address;
Phone number;
Service address;
Information related to service appointments.
Service-Related Information
Including:
Installation site details;
Access control or lock requirements;
Project description;
Technical specifications;
Information arising from communication with the customer.
Payment Information
When customers make payments via the website, we may collect:
Transaction amount;
Time of payment;
Order details;
Payment status.
We do not directly store customers’ full bank card numbers, CVV security codes, or card PINs.
Payment processing is handled by the third-party payment service provider:
Stripe
Stripe processes payment-related data—including payment verification, transaction processing, risk control, and fraud detection—in accordance with its own privacy policy and security standards.
2. Purposes of Data Use
We collect and use personal data to:
Provide access control and lock installation services;
Confirm customer requirements;
Schedule on-site service appointments;
Communicate with customers regarding project progress;
Process payments;
Provide customer support;
Prevent fraud and unauthorized transactions;
Comply with applicable laws and regulations.
We do not sell customers’ personal information.
3. Payment Processing and Stripe
To provide secure online payment services, Truestrikeinstall uses:
Stripe Payment Processing Services
Stripe may process:
Customer name;
Contact information;
Payment transaction details;
Information related to payment methods;
Transaction history;
Risk assessment information.
Stripe may retain relevant transaction data in accordance with financial regulatory requirements, payment network rules, and anti-fraud requirements.
Stripe’s data processing practices are governed by its own privacy policy.
4. Legal Basis for Data Processing
Depending on the laws of the region, the bases upon which we process personal data include:
Customers in the European Economic Area (EEA) and the UK
Basis:
Necessity for the performance of a contract;
Provision of services requested by the customer;
Compliance with legal obligations;
Prevention of fraud and protection of legitimate interests;
Obtaining customer consent where necessary.
We process the personal data of European customers in accordance with the requirements of the GDPR (General Data Protection Regulation).
Customers have the right to:
Access their personal data;
Correct inaccurate data;
Delete data;
Restrict processing;
Data portability;
Object to data processing.
US Customers
We process personal information in accordance with applicable US privacy laws, including for:
Providing services;
Processing payments;
Maintaining transaction records;
Preventing fraud;
Complying with legal obligations.
For customers protected by applicable state laws, such as California consumers, we will provide relevant privacy rights to the extent required by law.
Mexican Customers and Data Processing
As Truestrikeinstall is located in Mexico, we comply with applicable Mexican legal requirements regarding personal data protection, including the following principles:
Lawful processing;
Data security;
Purpose limitation;
Transparency.
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements.
General retention periods are as follows:
Customer inquiry data
Retention period:
Up to 24 months.
Used for:
Follow-up service communication;
Customer support;
Service record management.
Service order and transaction data
Retention period:
Generally no less than 5 years, or as required by applicable law.
Used for:
Financial records;
Tax requirements;
Handling payment disputes;
Fraud prevention.
Payment-related data
Payment data is primarily processed and retained by Stripe.
Stripe determines retention periods based on applicable financial regulations, payment rules, and legal obligations.
Data related to legal disputes
In the event of:
Payment disputes;
Chargeback requests;
Legal claims;
Fraud investigations;
Relevant data may be retained until the issue is resolved or the legally required retention period expires.
6. Data Sharing
We may share necessary information with the following third parties:
Payment service providers
Stripe:
Used for:
Payment processing;
Identity verification;
Risk control;
Fraud prevention. Service Partners
We share information only when necessary to provide services, such as for:
Technical support;
Installation scheduling.
We do not sell, rent, or trade customers’ personal information.
7. International Data Transfers
Due to the global nature of internet services and payment systems, customer information may be securely transmitted to or stored in other countries.
For European customers, we take reasonable measures to ensure personal data is protected in accordance with GDPR requirements, including implementing appropriate safeguards for data transfers.
8. Cookies and Website Technical Data
The website may collect:
IP addresses;
Browser type;
Access times;
Page visit records;
Device information.
This data is used for:
Website security;
Optimizing website performance;
Preventing malicious access.
9. Data Security
We take reasonable measures to protect customers’ personal data, including:
Restricting data access;
Using secure communication methods;
Preventing unauthorized access.
However, no method of internet transmission can be guaranteed to be 100% secure.
10. User Privacy Requests
If you wish to:
Access your personal data;
Modify your personal information;
Delete your personal data;
Understand how your data is processed;
Please contact us via:
Email: access@truestrikeinstall.com
We will process your request within the timeframes required by applicable law.
11. Children’s Privacy
Our website services are not directed at minors.
We do not knowingly collect personal information from children under the age specified by applicable law.
12. Policy Updates
We may update this privacy policy in response to legal changes or business adjustments.
The updated version will be posted on this page, along with the date of the update.
Contact Information
Email:
access@truestrikeinstall.com
Address:
Acámbaro No. 459 Ciudad Industrial
36541 Irapuato, Gto.